TERMS OF SERVICE
Refund Policy
You may cancel your membership to TheLiveTradeRoom at any time BEFORE entering a LiveTradeRoom, however, once you become a paid member and enter TheLiveTradeRoom you will be instantly and directly benefiting from the intellectual property and trading methodologies established by TheLiveTradeRoom. You will also gain knowledge about Trade Selections, Trade Executions, Risk Management, Trade Management and Trading Psychological. This applies to all products and services, such as (but not limited to) course materials, live broadcasts, on-demand recordings and other educational products and services.
Due to the immediacy and quality of the benefits that traders receive, TheLiveTradeRoom does not give refunds if you have accessed our proprietary content. These same rules apply to all courses and webinars that are offered. You are allowed to cancel your recurring payments in advance of the webinar ONLY; however, once the course begins there are NO REFUNDS, even if you are unable to attend for any reason. We are able to send you the recording of any relevant live educational broadcasts upon request.
Appeals Policy
This policy details the appeals process and sets out the procedure that can be used by our students to challenge a decision made in relation to the outcome of a monitoring process (such as, but not limited to, reasonable adjustments or special considerations, assessment results or the outcome of a malpractice or maladministration investigation).
Complaints Policy
This policy outlines the formal complaints procedure and is intended to ensure that all complaints are handled fairly, consistently, and wherever possible resolved to the complainant's satisfaction.
Course Content Review Policy
Our organisation ensures the standards and integrity of the CPD activities provided are maintained and monitored continuously. This policy sets out the process and the frequency of resource review and provides clients with confidence that every effort is made to ensure value for money.
Click here to see our full Course Content Review Policy document.
Data Protection Policy
This policy is a statement that sets out how TheLiveTradeRoom protects personal data. It is a set of principles, rules and guidelines that informs our clients how we will ensure ongoing compliance with data protection laws.
Equal Opportunity Charter
This document offers our clients a clear indication of our commitment to fair treatment of all clients regardless of gender, age, ethnicity, disability, sexual orientation, gender reassignment and religion or belief.
Click here to see our full Equal Opportunity Charter document.
Malpractice Policy
This policy outlines TheLiveTradeRoom's processes and procedures in the event of any reported activity or practice which deliberately contravenes regulations and compromises the integrity of our assessment processes and/or the validity of certification.
Reasonable Adjustments Policy
This policy outlines TheLiveTradeRoom’s processes and procedures to ensure clients with disabilities, physical or mental health conditions aren't substantially disadvantaged during training or assessment when working towards CPD certification.
Click here to see our full Reasonable Adjustments Policy document.
Safeguarding Learner Policy
This policy makes it clear that TheLiveTradeRoom will do everything within its power to ensure the safety of young people and vulnerable clients who enrol on our CPD Activities.
Click here to see our full Safeguarding Learner Policy document.
Evaluation Form
Evaluation of our training activities is a process that enables us to collect information which can be used to improve our training. The evaluation process provides first-hand feedback to help us identify whether our training has achieved our intended outcomes and helps us make informed decisions about future training sessions.
Reflective Practice Form
The process of Reflective Practice for learners is very important to us. It allows our students to recognise their own strengths and weaknesses. We can then use this completed document to guide ongoing learning. Reflection can support learners to develop their skills in self-directed learning and help improve motivation which is very important to us.
Responsible Marketing Procedure
This policy demonstrates our commitment as a business to ensuring all marketing activity is responsible, fair, transparent, within legal guidelines and reflective of the communities we serve.
Click here to access our Responsible Marketing Procedure Form.
RISK WARNING: Trading the financial markets involves inherent risk. The assumption of these risks can result in large potential gains but can also result in large potential losses. You must always be aware of these risks and be willing to accept them in order to trade the markets. Any decision to trade financial markets is done so at your own discretion. Please do not trade with money that you cannot afford to lose. Education or Information provided by TheLiveTradeRoom or it's associates is neither a solicitation nor an offer to buy/sell a CFD or any other leveraged financial derivative. No representation is made that any account will or is likely to achieve profits or losses similar to those discussed in any of our material. Please note, the past performance of any trading system or methodology is not necessarily indicative of future results.
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